{"id":7461,"date":"2018-02-06T15:32:07","date_gmt":"2018-02-06T13:32:07","guid":{"rendered":"http:\/\/synergysolution.gr\/education\/?post_type=lp_course&#038;p=7461"},"modified":"2022-02-14T14:28:29","modified_gmt":"2022-02-14T12:28:29","slug":"hotell-customer-service","status":"publish","type":"lp_course","link":"https:\/\/synergysolution.gr\/education\/lp-courses\/1\/hotell-customer-service\/","title":{"rendered":"\u03a0\u03bf\u03b9\u03cc\u03c4\u03b7\u03c4\u03b1, \u0394\u03b9\u03b1\u03c7\u03b5\u03af\u03c1\u03b9\u03c3\u03b7, \u0399\u03ba\u03b1\u03bd\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7 \u03ba\u03b1\u03b9 \u0395\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7 \u03a0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd \u03c3\u03c4\u03bf\u03bd \u039e\u03b5\u03bd\u03bf\u03b4\u03bf\u03c7\u03b5\u03b9\u03b1\u03ba\u03cc \u039a\u03bb\u03ac\u03b4\u03bf"},"content":{"rendered":"<p style=\"text-align: center;\"><strong>\u03a0<\/strong><strong>\u03bf\u03b9\u03cc\u03c4\u03b7\u03c4\u03b1<\/strong><strong>, \u0394<\/strong><strong>\u03b9\u03b1\u03c7\u03b5\u03af\u03c1\u03b9\u03c3\u03b7<\/strong><strong>,<\/strong><strong> \u0399\u03ba\u03b1\u03bd\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7 \u03ba\u03b1\u03b9 \u0395\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7 \u03a0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd \u03c3\u03c4\u03bf\u03bd \u039e\u03b5\u03bd\u03bf\u03b4\u03bf\u03c7\u03b5\u03b9\u03b1\u03ba\u03cc \u039a\u03bb\u03ac\u03b4\u03bf<\/strong><\/p>\n<p><strong>\u0398\u03b5\u03bc\u03b1\u03c4\u03bf\u03bb\u03bf\u03b3\u03af\u03b1 \u03a3\u03b5\u03bc\u03b9\u03bd\u03b1\u03c1\u03af\u03bf\u03c5<\/strong>:<\/p>\n<ol>\n<li>\u0394\u03b9\u03b1\u03c6\u03bf\u03c1\u03ad\u03c2 \u03c4\u03bf\u03c5 \u039c\u03ac\u03c1\u03ba\u03b5\u03c4\u03b9\u03bd\u03b3\u03ba \u03a5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd \u03c3\u03b5 \u03c3\u03c7\u03ad\u03c3\u03b7 \u03bc\u03b5 \u03c4\u03bf \u039c\u03ac\u03c1\u03ba\u03b5\u03c4\u03b9\u03bd\u03b3\u03ba \u03a0\u03c1\u03bf\u03ca\u03cc\u03bd\u03c4\u03c9\u03bd<\/li>\n<li>H \u03ad\u03bd\u03bd\u03bf\u03b9\u03b1 \u03c4\u03b7\u03c2 \u03c0\u03bf\u03b9\u03bf\u03c4\u03b9\u03ba\u03ae\u03c2 \u03b5\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7\u03c2<\/li>\n<li>\u0397 \u03a0\u03b5\u03bb\u03b1\u03c4\u03bf\u03ba\u03b5\u03bd\u03c4\u03c1\u03b9\u03ba\u03ae \u03a0\u03c1\u03bf\u03c3\u03ad\u03b3\u03b3\u03b9\u03c3\u03b7<\/li>\n<li>\u0397 \u03c3\u03b7\u03bc\u03b1\u03c3\u03af\u03b1 \u03c4\u03b7\u03c2 \u03c0\u03bf\u03b9\u03cc\u03c4\u03b7\u03c4\u03b1\u03c2 \u03c3\u03c4\u03b1 \u039e\u03b5\u03bd\u03bf\u03b4\u03bf\u03c7\u03b5\u03af\u03b1 (Customer Satisfaction &amp; Service quality)<\/li>\n<li>\u039f\u03b9 5 \u03b4\u03b9\u03b1\u03c3\u03c4\u03ac\u03c3\u03b5\u03b9\u03c2 \u03c0\u03bf\u03c5 \u03bf\u03c1\u03b9\u03bf\u03b8\u03b5\u03c4\u03bf\u03cd\u03bd \u03c4\u03b7\u03bd \u03c0\u03bf\u03b9\u03cc\u03c4\u03b7\u03c4\u03b1 \u03c3\u03c4\u03b9\u03c2 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\u0395\u03c0\u03b9\u03ba\u03bf\u03b9\u03bd\u03c9\u03bd\u03af\u03b1\u03c2, \u03a0\u03bf\u03b9\u03bf\u03c4\u03b9\u03ba\u03ae \u03b5\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7 \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd \u03ba\u03b1\u03b9 \u03b4\u03b9\u03b1\u03c7\u03b5\u03af\u03c1\u03b9\u03c3\u03b7 \u03c0\u03b1\u03c1\u03b1\u03c0\u03cc\u03bd\u03c9\u03bd<\/li>\n<li>\u0391\u03be\u03b9\u03bf\u03bb\u03cc\u03b3\u03b7\u03c3\u03b7 \u03a0\u03bf\u03b9\u03cc\u03c4\u03b7\u03c4\u03b1\u03c2 \u03ba\u03b1\u03b9 \u039c\u03ad\u03c4\u03c1\u03b7\u03c3\u03b7 \u03c4\u03b7\u03c2 \u03b9\u03ba\u03b1\u03bd\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7\u03c2 \u03c4\u03c9\u03bd \u03a0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd (customer experience quality \/experience management)<\/li>\n<\/ol>\n<p>\u03a4\u03bf \u03c3\u03b5\u03bc\u03b9\u03bd\u03ac\u03c1\u03b9\u03bf \u03b1\u03bd\u03c4\u03b9\u03c3\u03c4\u03bf\u03b9\u03c7\u03b5\u03af \u03c3\u03b5 6 \u03ce\u03c1\u03b5\u03c2 \u03b4\u03b9\u03b1 \u03b6\u03ce\u03c3\u03b7\u03c2 \u03b5\u03ba\u03c0\u03b1\u03af\u03b4\u03b5\u03c5\u03c3\u03b7\u03c2.\u039c\u03b5 \u03c4\u03bf \u03c0\u03ad\u03c1\u03b1\u03c2 \u03c4\u03bf\u03c5 \u03c3\u03b5\u03bc\u03b9\u03bd\u03b1\u03c1\u03af\u03bf\u03c5 \u03b8\u03b1 \u03b4\u03bf\u03b8\u03b5\u03af \u03b2\u03b5\u03b2\u03b1\u03af\u03c9\u03c3\u03b7 \u03c0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03cd\u03b8\u03b7\u03c3\u03b7\u03c2.<\/p>\n<p><strong>\u03a4\u03c1\u03cc\u03c0\u03bf\u03c2 \u0394\u03b9\u03b5\u03be\u03b1\u03b3\u03c9\u03b3\u03ae\u03c2<\/strong><strong>:<\/strong><\/p>\n<p>\u039c\u03b5\u03c4\u03ac \u03c4\u03b7\u03bd \u03b5\u03b3\u03b3\u03c1\u03b1\u03c6\u03ae \u03ba\u03b1\u03b9 \u03c4\u03b7\u03bd \u03bf\u03bb\u03bf\u03ba\u03bb\u03ae\u03c1\u03c9\u03c3\u03b7 \u03b1\u03b3\u03bf\u03c1\u03ac\u03c2 \u03c4\u03bf\u03c5 \u03c3\u03b5\u03bc\u03b9\u03bd\u03b1\u03c1\u03af\u03bf\u03c5, \u03bf \u03b5\u03ba\u03c0\u03b1\u03b9\u03b4\u03b5\u03c5\u03cc\u03bc\u03b5\u03bd\u03bf\u03c2 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